FAQ
Everything you need
to know.
Got a question about the Thermomix TM7, ordering, delivery or Cookidoo®? We have answered the most common ones below. Can't find what you need? Just email us.
About the product
The Thermomix® TM7
The Thermomix® TM7 is the world's most advanced all-in-one kitchen appliance, made by Vorwerk in Germany. It combines over 22 cooking functions into one compact machine — replacing your blender, food processor, steamer, scales, slow cooker, rice cooker and much more. It features a 10" touchscreen, Wi-Fi connectivity and access to over 100,000 guided recipes on Cookidoo®.
The TM7 is a major upgrade over the TM6. Key improvements include a brand new 10" touchscreen (vs 6.8" on TM6), Open Cooking and Browning Mode — allowing you to cook with the lid open and sear at 180°C+ for the first time ever — a quieter 50dB motor, 1°C precision temperature control, and a 45% larger Varoma steaming basket. It is the biggest upgrade in Thermomix history.
The TM7 has 22+ cooking modes including: Slow Cook, Dough, Rice Cooker, Sous-vide, Open Cooking, Browning, Steaming, Blend, Thicken, Egg Boiler, Kettle, Sugar Stages, Scales, Chopping, Fermentation, Turbo, Warm Up, Manual Mode and more. Every technique you need in one machine.
The TM7 runs at approximately 50dB at maximum speed — about the same level as a quiet conversation. The new synchronous motor is significantly quieter than previous models, meaning you can use it early in the morning or late at night without disturbing anyone.
Absolutely. The TM7's Guided Cooking feature walks you through every recipe step-by-step on the 10" screen — controlling temperature, speed and timing automatically. It is designed to be used by complete beginners and professional cooks alike. If you can follow instructions on a screen, you can cook with a TM7.
Your TM7 comes with everything you need to start cooking from day one: TM7 base unit, mixing bowl (2.2L), Varoma® steaming set, butterfly whisk, spatula, measuring cup, lid cap, power cable and a 3-month Cookidoo® trial subscription for new Thermomix customers.
Cookidoo & Recipes
Recipes & Cookidoo®
Cookidoo® is the official Thermomix® recipe platform with over 100,000 guided recipes from around the world. Each recipe is optimised for the TM7 — the machine follows the recipe automatically, controlling temperature, speed and timing at each step. You can access Cookidoo® via the TM7 screen or the app on your phone. Visit cookidoo.es to explore.
No — the TM7 works perfectly without Cookidoo®. You can use all 22+ cooking modes manually and save your own recipes. A Cookidoo® subscription is optional and simply gives you access to the full recipe library. A 3-month free trial is included with every new TM7 purchase.
There are over 100,000 guided recipes on Cookidoo® — covering everything from quick weeknight dinners to complex dinner party dishes, baking, desserts, drinks, baby food and much more. New recipes are added regularly by Vorwerk's team of professional chefs and recipe developers.
Yes — every new TM7 purchase comes with a free 3-month Cookidoo® trial subscription. After the trial period you can choose to continue with a paid subscription or use the TM7 without it. The subscription is optional.
Ordering & Payment
Ordering & Payment
You can order directly through us at Thermomix Sant Cugat. Simply send us an email at support@thermomix-sant-cugat.es or visit our shop at thermomix-sant-cugat.es/shop. As your official local Vorwerk advisor we will guide you through the full ordering process personally.
We accept payment in full by credit or debit card (Visa, Mastercard), bank transfer, PayPal, Revolut and Stripe. All payments must be made in full — we do not offer payment in instalments. All transactions are secure and SSL encrypted.
Yes — we highly recommend experiencing the TM7 before buying. A live demonstration lets you see the machine in action, taste the results, ask questions and get personalised advice. Contact us at support@thermomix-sant-cugat.es to arrange a demo at a time that suits you.
Delivery & Warranty
Delivery & Warranty
Delivery takes up to 2 weeks from the date your order is confirmed. We will keep you updated throughout the process and confirm your delivery date as soon as it is scheduled. If you have any questions about your order status please contact us at support@thermomix-sant-cugat.es.
Every TM7 comes with an official 2-year Vorwerk warranty covering manufacturing and electrical faults when used with genuine Vorwerk parts. You can extend this to 5 years with an extended warranty plan. Spare parts are guaranteed for 10 years after purchase. As your official local Vorwerk advisor we provide full after-sales support throughout your warranty period.
Yes — you have the right to return your TM7 within 14 days of receiving it, provided it is in its original unused condition and original packaging. Please contact us at support@thermomix-sant-cugat.es to initiate a return. For full details please review our Terms & Conditions.
We are based at Pg. de Francesc Macià , 71, 08173 Sant Cugat del Vallès, Barcelona, Spain. We are the official Vorwerk advisor for the Sant Cugat area, serving Sant Cugat, Sabadell and the wider Barcelona region. You can verify our official Vorwerk listing at vorwerk.com.
Still have a question?
We are always happy to help. Send us an email and we will get back to you as soon as possible.