Legal

Privacy Policy

Last updated: May 2025

This Privacy Policy explains how Thermomix Sant Cugat collects, uses and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD).

1. Who We Are

Thermomix Sant Cugat is an official Vorwerk Thermomix advisor based at Pg. de Francesc Macià, 71, 08173 Sant Cugat del Vallès, Barcelona, Spain. We operate the website thermomix-sant-cugat.es.

For any data protection queries please contact us at support@thermomix-sant-cugat.es.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Name and email address — when you submit a contact form or enquiry
Phone number — if provided voluntarily in your message
Order and payment information — when you place an order
IP address and browser data — automatically collected via cookies
Communication records — emails and messages you send us

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

To respond to your enquiries and provide customer support
To process and fulfil your orders
To send order confirmations and delivery updates
To comply with our legal obligations
To improve our website and services

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

Contract performance — to process orders and deliver products
Legitimate interests — to respond to enquiries and improve our services
Legal obligation — to comply with applicable laws and regulations
Consent — where you have given explicit consent, such as for marketing communications

5. How We Share Your Data

We do not sell or rent your personal data to third parties. We may share your data with:

Vorwerk — as your official Thermomix advisor we may share order details with Vorwerk for warranty and product registration purposes
Delivery partners — DHL Express, DPD, FedEx — for order fulfilment
Payment processors — Stripe, PayPal, Revolut — for secure payment processing
IT service providers — for website hosting and maintenance

All third parties are required to handle your data securely and in accordance with GDPR.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Contact enquiries — up to 2 years after last contact
Order records — up to 7 years as required by Spanish tax law
Marketing consent — until you withdraw consent

7. Your Rights

Under GDPR you have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data ("right to be forgotten")
Right to restriction — request we limit how we use your data
Right to portability — request your data in a portable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent at any time

To exercise any of these rights please contact us at support@thermomix-sant-cugat.es. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

8. Cookies

Our website uses cookies to improve your browsing experience. For full details on the cookies we use please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses SSL encryption for all data transmission.

10. International Transfers

Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs we ensure appropriate safeguards are in place in accordance with GDPR, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data please contact us:

Email: support@thermomix-sant-cugat.es
Address: Pg. de Francesc Macià, 71, 08173 Sant Cugat del Vallès, Barcelona, Spain